Hautelook Rant

Readers, I wanted to give you an update on this post from back in August. Here's the story:

At the time of the post, I had just scored a deal through Hautelook on a chic Rachel Pally dress and couldn't wait for it to arrive on my doorstep perfect and pristine, ready to be packed for school. Unfortunately, nothing happened how I imagined.

First, the dress didn't arrive until after I'd left for college, more than a week after they estimated it would be delivered. I called customer service to complain, and they eventually refunded the shipping charge, which I thought was very professional of them. I thought the saga would end there.

Nope. Once the dress finally arrived in Nashville, my mom took the box inside and forgot about it. When she finally opened the package to send me the dress, she found the inner bag to be mangled and the dress ripped. At this point it had been over a month since I'd placed the order. There was no way they would take it back so after a lengthy phone call debating my options, my mom kindly agreed to stitch up the tears.


 Fortunately, the large bib of fabric covers nearly all of the stitching, so this didn't become a total fashion nightmare/ waste of money, but I'm still super annoyed. I understand Hautelook is a discount retailer, but that doesn't mean products should come damaged! My dress had at least four tears in it. I think that's ridiculous.

In contrast, when I placed an order with one of Hautelook's rival sample sites, RueLaLa, my purchase came quickly, wrapped appropriately and completely free of any damages.

Readers, have you all ever has issues with Hautelook?  I'm curious to see if this was a fluke or typical of their company. Weigh in in the comment section!